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About CURE

At CURE we are building a digital bank, exclusively for health professionals. We simplify financial data and enable medical institutions to make better financial decisions. Customer care is at the core of our business providing a health-specific banking platform, we listen to our customers and provide front line support via telephone, email and chat.

Role

We look for a motivated and mind-positive “Customer Care Specialist” in our Berlin office or remote. You get the chance to co-develop customer care structures that matter and puts customers first. You will play a key role dealing directly with physicians, dentists and medical staff. You bring passion and empathy to deliver outstanding support services to CURE’s customers via chat, email and phone. You understand the unique characteristics of people with a medical profession. You drive change and define efficient customer support processes to anticipate and solve all challenges when dealing with customer requests. You are a strong and an extrovert communicator and provide guidance to prospects with the onboarding process for a successful start on the CURE banking platform.

We understand customer satisfaction as a crucial goal for CURE’s success and look for an exceptional a d independent personality. Our customers expect first class service and professional assistance with onboarding as well as understanding and using the CURE platform. You will work closely with Marketing, Product and IT and share your first-hand insights and customer feedback to improve the product and enhance customer experience. We offer customer support via multiple channels such as email, chat and phone. CURE is a young growing startup working at the edge of Fintech and Health. We expect an integer and positive mindset with the ability to work fully independent in an agile environment.

Responsibilities

• Providing professional customer service via live-chat, email and phone
• Contacting of existing customers that require personal assistance
• Introducing CURE to potential new users and ensuring a successful onboarding process
• Liaising with other teams to resolve any customers queries
• Ensuring overall support service levels are consistently achieved
• Educating prospects and customers with new functions and features
• Hosting and participating in webinars to gain visibility for CURE services
• Collaborating with other CURE team members to share insights and drive exceptional service
• Improving the CURE product by collecting customer feedback and translating into actionable items
• Contributing to best-in-class NPS and high Customer Satisfaction standards

Skills & Experience

• 1-3 years working in a Customer Service role
• Experience working in a fast-paced environment
• Able to define and improve Customer Care / Support processes
• Independent and analytical thinking
• Strong attention to detail
• Solution-oriented with willingness to create true value
• Integrity, politeness and positive mind-set
• Strong communication skills
• Passionate and confident dealing with various personalities
• Self-motivated and highly flexible
• Proven record of hitting individual targets
• Experience in Fintech / Banking and/or Health is a big PLUS

Languages

• German native
• English

Opportunity

Become part of a young and diverse team that seeks to build something very unique – the very first German vertical bank for health care. Get close insights to a fast-paced startup at the edge of Fintech and Health with big ambitions. Join an empathic and passionate team right in the middle of Berlin (Kiez) with free drinks, a flexible (remote) work environment and fantastic career and development opportunities. Be close with the founders and find your individual spot to contribute what you like.

At CURE we are building a financial ecosystem for doctors and healthcare professionals. A crossover of bank, business finance management tool and marketplace integrating all financial processes of the medical practice so that doctors can make better financial decisions and have more time for their patients.

You will be responsible for designing, building, and operating our own services. You build features with an “you build it, you run it” mindset and take full responsible for testing, deployment and monitoring of your code, even where you share the activity with your colleagues and get DevOps support.

Role description

You will be part of our agile development teams that build, extend and maintain our platform. You share our vision of making our customers life better by providing unrivalled functionality based on highly flexible integrated financial services, orchestrated business process, and a growing number of partners and data sources.

You will be part of our cross functionals agile development teams that are responsible for designing, building, and operating our own services. You build features with an “you build it, you run it” mindset and take full responsible for testing, deployment and monitoring of your code, even where you share the activity with your colleagues and get DevOps support.

Must haves

We’re looking for engineers with experience working with platforms who are software engineers at heart. We expect:

• A strong self-learning hacker mindset OR solid technical education in computer science or software engineering. You value clean code.
• Strong experience in building distributed systems and writing resilient, scalable software
• Strong experience working on the backend of a technology product
• Strong experience with Java (Spring Boot), Python or node.js. Experience with consuming or even building graphQL interfaces and/or working with mongoDB.
• Experience with creating, consuming and maintaining a multitude of partner interfaces APIs
• Experience with automated deployment and central configuration management (GitOps patterns with ArgoCD, Bitbucket)
• You have been part of an agile development team building SaaS products before. You favor open communication, constant feedback and short decision paths.
• You have a “never-stop-learning” attitude and a desire to develop and grow
• You’re comfortable working in a team that deals with ambiguity
• You are fluent in English and have good German skills

At CURE we are building a financial ecosystem for doctors and health professionals. We connect financial data of the medical practice and simplify business finance management.

As Head of Growth, you will report to the CEO and work cross-functional with Marketing, Business Development, Partner Management and Product to increase customer sign-ups and enable our partners to promote CURE to their medical doctor base. This role is crucial for the success of CURE and will require the definition, implementation and execution of hands-on growth strategies and operational hacks in order to build out our presence from the ground up as we launch.

Your Opportunity:

• Drive customer acquisition and all lead generation efforts, including strategy, forecasting, executing and measuring results.
• Ability to handle a sensitive and highly-complex target market (health care, doctors)
• Model and forecast results; conduct A/B tests and use a data-driven approach to measuring and refining our approach to enhance outcomes and hit KPIs
• Create, manage, and monitor performance for all growth and bizdev initiatives including email campaigns, content, partner channels, etc.
• Develop ideas on how we can generate new leads and reach our target group
• Innovate other scalable approaches to drive revenue growth in a SaaS environment
• Launch, manage, measure and report on partner and customer engagement
• Ruthlessly test and uncover the right levers to pull for improved sign ups within partner networks
• Define and build new products in line with customer needs.

Your Skills:

• Experience in working in a Neobank or high growth B2B Finance SaaS company with a demonstrated track record of exceeding lead quotas
• Ability to plan, develop and execute an effective growth strategy
• Knowledge of B2B marketing methods, strategies and tools
• High degree of business and technical acumen, as well as empathy for customers and partners
• Creative problem solver driven to find the highest effectiveness, lowest cost marketing approach
• Ability to translate customer issues into tangible benefits that our product can solve
• Creativity and ideas to acquire new and activate existing business customers
• Hands-on and independent doer mentality
  Excellent oral and written skills in German / English language

At CURE we are building a financial ecosystem for doctors and health professionals. We connect financial data of the medical practice and simplify business finance management. As part of our growth path we looking for a “Performance Marketing Manager” who will work within our marketing team and will play a key role identifying and testing new channels and continue to meet or exceed critical metrics. Within the organization you will report to the CMO and also workcross-functional with “Business Development”, “Partner Management” and “Product Development” to increase customer sign-ups and enable our partners to promote CURE.

YOUR RESPONSIBILITIES:

• Design, set up and deliver performance marketing campaigns and goals to drive leads &
  conversion
• Manage performance marketing channels SEA, SEO, display, retargeting etc
• Launch, test and assess new channels such as Affiliate Marketing or any other Social Media Channels
• Lead and execute A/B and customer experience testing throughout the customer journey (e. g. ad creative, ad placement, audiences, landing page experience, conversion tactics, post-conversion loyalty)
• Monitor performance for all marketing initiatives and leverage key platforms and tools (e. g. GA360) and dashboards (e. g. Data Studio) to reach performance objectives

YOUR SKILLS:

• At least 3 years of SEM & Performance Marketing experience in an agency or in-house
• Ability to plan, develop and execute effective growth marketing strategies and proficient in using the appropriate tools (Google Analytics, Google Ads, Facebook Marketing, LinkedIn Marketing, etc.).
• High degree of business and technical acumen, as well as empathy for customers and partners
• Creative problem solver driven to find the highest effectiveness, lowest cost marketing approach
• Hands-on and independent doer mentality
  Excellent oral and written skills in German / English

Join the team and become part of our story.

ENGINEERING | BERLIN (REMOTE)

Bei CURE bauen wir ein Finanz-Ökosystem für Ärzte und medizinisches Fachpersonal auf. Über Open Banking vernetzen wir die Finanzdaten in der Arztpraxis und vereinfachen das betriebliche Finanzmanagement, damit Ärzte mehr Zeit für ihre Patienten aben und bessere finanzielle Entscheidungen treffen können.

Sie werden Teil unserer funktionsübergreifenden agilen Entwicklungsteams sein, die für die Entwicklung, den Aufbau und den Betrieb der von uns genutzten AWS-Dienste sowie der darauf ausgeführten Software wie Kubernetes, Cassandra, Prometheus und Kafka verantwortlich sind.

Das bieten wir:

• Entwurf, Entwicklung und Verwaltung robuster, sicherer, skalierbarer, hochverfügbarer und dynamischer Lösungen
• Entwickeln von Strategien und Vorantreiben der Leistungsoptimierung des Systems zur Verbesserung seiner Verfügbarkeit.
• Leitung von und Zusammenarbeit mit Entwicklungs-, Test- und Betriebsteams zur Fertigstellung der Systementwicklung und -implementierung
• Ausgeprägtes Verständnis von Systemzuverlässigkeit und Stabilitätsmustern - im Wissen, dass Cloud minimale Zeit bis zur Wiederherstellung bedeutet
• Zusammen mit unseren Entwicklern sind Sie Teil unserer Betriebsteams, d. h. Sie sind in Schichten im Einsatz, um unsere Systeme rund um die Uhr gesund und zuverlässig zu halten.

Must haves:

• E5+ years in a professional dev and/or ops role.
• Familiar with infrastructure-as-code.
• Have a serious get-things-done attitude.
• Enjoy working in an agile environment and love knowledge sharing.
• You are fluent in English and German

Your tasks:

• Get to understand the structure, problems and desires of our market, and continuously challenge your assumptions by feedback from customers, evaluators and potential customers
• Development and synchronize the business strategy for your products and functions
• Manage and synchronize your product roadmap, as part of the product portfolio;
• Control the business side of your product: contributions to value, cost, pricing; grow revenue and profit – eventually CLV
• Manage partner relationships if they contribute to your product
• Explain vision and features clearly to stakeholders and scrum teams to form consistent understanding of goals, and maximize the value of products to be delivered
• Work as Product owner in order to coordinate with marketing, sales and support teams to optimize positioning, growth and customer satisfaction
• Coordinate product launches in our agile, continuous deployment setting

Must haves

• Be familiar with the subject of your product or function ideally with 3+ years of experience and prove of individual achievements
• 3+ years working with agile development teams, sharing the vision, managing the product and sprint backlogs (writing epics and stories), helping to use tech resources in a most efficient way
• You know what NIHITO means, why it is important and where it comes from
• Proven stakeholder and team management capabilities
• Entrepreneurial mindset. Experience with working in growing small to medium companies.
• Working knowledge of software technology, software design and software product life-cycle in a B2B / B2C software environment
• Proactivity and taking responsibility is part of your personal style.
• You know how to leverage limited resources and how to convince with facts.
• You’re comfortable working in a team that deals with ambiguity and change
• Ability to take initiatives and work independently with distributed teams
• You are fluent in English and German
• Domain knowledge of finance, banking or process knowledge of medical practices is a strong plus
• Certified product manager and/or product owner is a plus

At CURE we are building a financial ecosystem for doctors and healthcare professionals. A crossover of bank, business finance management tool and marketplace, integrating all financial processes of the medical practice so that doctors can make better financial decisions and have more time for their patients.

Role description

You will be part of our agile development teams that build, extend and maintain our financial platform.

• Your modular and responsive web frontends will be the most important part of our product: providing unrivaled functionality and UX to our customers
• You will collaborate closely with product management and during feature design, prototyping and implementation
• You build features with an “you build it, you run it” mindset and take full responsible for testing, deployment, monitoring and debugging of your code, even where you share the activity with your colleagues.

Benefits of working with us

• Young, highly motivated team with different skill levels using a variety of modern technologies
• No hierarchies and bureaucracy, quick decision-making, working with the founders on a daily basis
• Hybrid working model: come to our light and modern office in Berlin Kreuzberg or work from home
• Work-life balance: 38 hours / week and 25 days of vacancy as standard
• Competitive payment, plus perks like free beverages, fruits, sweets, regular team events
• Sound finances: backed by doctors and well known VCs, e.g. VR Ventures
• Respectful and supportive company culture

Must haves

• A strong self-learning hacker mindset OR solid technical education in computer science or software engineering
• You have been part of agile development teams building SaaS products. You favor open communication, constant feedback and short decision paths. You have a “never-stop-learning” attitude and a desire to develop and grow
• Deep understanding of web development for building responsive SaaS product sites, have a mobile-first attitude but still know how to make optimal use of tablet and desktop sized screens
• Senior level development skills in ReactJS, Node.js in TypeScript, MongoDB
• Good understanding of common frontend programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle
• Comfortable with building and maintaining RESTful APIs (experience with GraphQL is preferable)
• Experience with MongoDB and ODMs
• Experience with integration of 3rd party services that may require IFrame integrations or redirecting to external sites, experience with integrating authentication services based on OpenID Connect and OAuth 2
• Good experience with automated build and deploy processes (e.g. Docker, GitHub Workflows, ArgoCD, Kubernetes)
• Experience in operating, maintaining and monitoring business critical services in a cloud native environment
• An analytical mind paired with a passion for design, hands-on experience in prototyping tools, e.g. Figma.
• Some good knowledge in other backend languages (Java, Python) to support your team mates with ideas and peer review
• Good English is a must as well as good German
• A background in financial services, tax tools, e-commerce and maybe healthcare is a plus, as well

At CURE we are building a financial ecosystem for doctors and healthcare professionals. A crossover of bank, business finance management tool and marketplace, integrating all financial processes of the medical practice so that doctors can make better financial decisions and have more time for their patients.

Role description

You will be part of our agile development teams that build, extend and maintain our financial platform.

• The services you build and improve power our business processes with sophisticated algorithms and machine learning for categorization, benchmarking and forecasting of financial data. Based on this, we provide insights and automated recommendations for our customers.
• You will collaborate closely with product management and during feature design, prototyping and implementation
• You build features with an “you build it, you run it” mindset and take full responsible for testing, deployment, monitoring and debugging of your code, even where you share the activity with your colleagues.

Benefits of working with us

• Young, highly motivated team with different skill levels using a variety of modern technologies
• No hierarchies and bureaucracy, quick decision-making, working with the founders on a daily basis
• Hybrid working model: come to our light and modern office in Berlin Kreuzberg or work from home
• Work-life balance: 38 hours / week and 30 days of vacancy as standard
• Competitive payment, plus perks like free beverages, fruits, sweets, regular team events
• Sound finances: backed by doctors and well known VCs, e.g. VR Ventures
• Respectful and supportive company culture

Must haves

• Strong analytical mindset and previous practical experience in building production grade machine learning solutions
• Medium to senior level development skills in python, buildings services for data analytics and machine learning.
• At least basic knowledge in other backend languages (node, Java) and interest in developing those skills further
• Good experience with automated build and deploy processes (e.g. Docker, GitHub Workflows, ArgoCD, Kubernetes)
• Experience in operating, maintaining and monitoring business critical services in a cloud native environment
• You have been part of agile development teams building SaaS products. You favor open communication, constant feedback and short decision paths. You have a “never-stop-learning” attitude and a desire to develop and grow
• Good English is a must as well as good German
• A background in financial services, tax tools, e-commerce and maybe healthcare is a plus, as well